Our Process is – We make it our mission to leverage our expertise to your advantage; proactively anticipating both building and tenant needs to eliminate performance gaps, mitigate risk, and redefine what you can expect from your property maintenance vendors.
AT SERVI-TEK, WE UTILIZE OUR EXTENSIVE INDUSTRY EXPERIENCE TO ALIGN OUR RESOURCES TO MEET THE UNIQUE NEEDS OF EVERY FACILITY AND CLIENT
On-site inspection of facility including common areas, MEP systems, and tenant spaces
A detailed cleaning and maintenance plan is designed to meet the needs of the facility
Procurement of uniforms, equipment, and supplies according to plan specifications
Site-specific data entered into Servi-Trak system, and employee job cards created
Interview existing site staff, process job applications, and transfer internal employees
Staff review of site conditions, the scope of work, staff teams, and customized job cards
Heavy management oversight during start-up and quality assurance inspections begin
Utilize data captured in Servi-Trak to generate detailed reports for management
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PRIOR TO THE START OF SERVICE, SERVI-TEK WILL ASSESS AND REVIEW THE GENERAL LAYOUT, CONDITION, AND USE OF THE PROPERTY.
Walk and inspect all common areas of the facility. Identify high and low traffic zones. Walk entryways, corridors, elevators, stairs, restrooms, conference rooms, break rooms, lounges, gym, showers, storage rooms, copy rooms, etc.
Visually inspect and assess condition of all Mechanical, Electrical, and Plumbing (MEP) systems based on age and ASHRAE standards. Identify deferred maintenance or other mechanical concerns. Identify safety hazards for corrective action.
Upon approval of management, Servi-Tek will interview every tenant to review access procedures, special requirements, and miscellaneous matters. Data is entered into Servi-Trak system and reflected on job cards.
Servi-Trak supports all critical project players to minimize issues and maximize client satisfaction.
Customized facility maintenance plans stored at the project level.
Ability to schedule and track periodic maintenance services.
Streamlined communication among crews, managers, and clients.
Customized reporting that provides visibility of project performance.
Servi-Tek develops customized inspections and reports to meet your specific project needs and deliver big-picture job insight. We take the guesswork out of service excellence, our process- leveraging digital automation to manage every phase of an inspection failure through completion – with the before and after pictures to prove it. Additionally, our dashboards and reports identify service level trends as well as provide a detailed log of every work order and inspection.
We tailor our work orders based on specific user requirements and service types. Our automated system quickly identifies service trends and recurring issues by project. Additionally, each work order has its own countdown clock to quickly flag pending items not completed within the designated timeframe.
Our team performs routine and scheduled quality assurance inspections based on your project’s inspection requirements. Most importantly, Servi-Tek values full transparency, making every QA check instantly visible to clients upon completion.
Servi-Tek follows the very highest industry standards and best practices to ensure complete compliance with our agreed-upon inspection checklist. We'll also conduct additional dated and time-stamped training to ensure we keep all of our project promises.
